Capitalized terms used but not defined herein shall have the meaning given to them
under the User Agreement.
- As a buyer on www.artnweaves.com platform, you understand and accept that upon initiating a
Transaction on the Website, you are entering into a legally binding and enforceable contract
with the seller to purchase the items from the artisan using advance Payment on Order as the
method to make payment for the Transaction Price which shall be paid to the seller through a
Bank account. You agree and acknowledge that the Company is only a facilitator of collection
and remittance of Transaction Price. No interest or any benefits whatsoever is given to or can
be claimed by the Buyer on the Transaction Price collected by the Company through and of the
prescribed payment methods.
- You may agree with the seller on the commercial terms of the Transaction including terms of
Dispatch and Delivery time or any extension thereof by way of exchange of electronic records/
electronic communication by using the features as may be provided on the Website and the
Transaction shall stand amended to such extent, provided that any such variation of the terms
of the Transaction are not in violation of the User Agreement and the rules and policies made
- The payment received on placing of an order would be treated as an advance in the books of
ARTNWEAVES. Post confirmation of the timelines by the seller / artisan ARTNWEAVES shall
intimate Buyer with specific timelines with respect to creation and delivery of the artifacts. All our
products are handmade / hand crafted which are created and delivered depending on the
product the Buyer orders for.
- Payment Method: You shall pay the Transaction Price through the available methods of
payment i.e. Payment on Placing the order, for the Transactions conducted on the Website. You
will be intimated when (i) the Transaction Price is credited to the account of the Company, which
will be confirmed by the Website. The Website shall notify the Buyer upon Payment
Confirmation as provided herein.
Current Payment modes on ARTNWEAVES.COM through our Payment gateway partner
PayU are mentioned below.
- Credit Card - We support all major local and international credit
cards (visa, Amex, Master Card, Diners Discover).
- Debit Card - Visa, Master card, Rupay, Maestro.
- Net Banking - We have more than 50+ net banking options including all
- Wallet - PayUmoney, Airtel money, Oxigen, paycash, Ypay, payzapp, Itz
Are live and Mobikwik will be live soon.
- EMI - HDFC, CITI*,* ICICI, AXIS, INDUSIND, HSBC, KOTAK, SBI
- We are PCI/DSS & SSL certified.
- Contacting Users: Users shall not communicate with other Users outside the Website to warn
them about a seller, products or listing. However, you are entitled to provide feedback and/or
reviews/ ratings for sellers as per the feedback facilities provided on the Website.
- Contact Information: The contact details provided by you on the Website shall be accurate and
current at all times and you shall be obliged to update any change in your contact information on
the Website immediately. The Company takes no responsibility for any delay/ non delivery of
the goods on account of failure of the User to update the contact information provided on the
Website and any consequent negative feedback by the buyer will be deleted or modified.
- Feedback: You shall use the feedback and review mechanism to communicate your fair opinion
and facts in respect of any User or the Website or your experience whilst using the Website,
known to you from first-hand experience only. You shall not include any hearsay information, or
information that results in maligning any User, brand or product in your feedback. You must
inform the Company immediately on becoming aware of violation of any applicable laws or
violation of the provisions of this User Agreement and the rules and policies made there under
- Limit on volume of Transactions: The Company reserves the right to limit the amount payable
and the volume of the Transaction that may be conducted on a single Valid Card/ Valid Bank
Account by a Buyer and may refuse to process Transactions exceeding such limits and may
also block certain Valid Cards or Valid Bank Accounts that are suspected to be misused while
paying the Transaction Price.
- Verification of payment: To prevent any misuse, a payment (in whichever method) of the
Transaction Price initiated by the Buyer may be flagged or kept on hold for additional checks
and verification in which case the Company may contact the buyer for verification of or
additional information, details, data and documents. The Company may not confirm the
payment if such information, details, data and documents are false, misleading, incorrect or
incomplete and consequently the Valid Card and/or the Valid Bank Account will not be charged.
In such case, the Dispatch timelines will not commence until Payment Confirmation. The result
of the checks and verification shall be communicated to the buyer and seller.
- The Company reserves the right to refuse to process Transaction Price in respect of
Transactions by Buyers with a prior history of questionable charges including without limitation
breach of any agreements by Buyer with the Company or breach/ violation of any applicable law
or any charges imposed by the Issuing Bank.
- Payment Confirmation: In case of payment by Payment on Order, upon successful receipt of
the Transaction Price by the Company from the Buyer within  days of booking the Transaction
and completion of verification of payment in accordance with the clause above, the Company
shall notify the buyer and the seller that the Transaction Price has been received.
- Dispatch Details: The seller / artisan or the Company (if the seller is availing ARTNWEAVES
Logistics services) shall provide the Dispatch Details on the Website within 15 to 30 days from
the Payment Confirmation or within such timelines as may be agreed upon between the buyer
and seller / artisan on the Website. If the Seller / artisan fails to enter the Dispatch Details on the
Website within such prescribed time, the Company may in its sole discretion cancel the
Transaction and refund the Transaction Price (if paid) to the Buyer. In case of Delivery outside
India (in which case only electronic payment shall be acceptable), the Dispatch Details have to
be entered on the Website within 15 to 30 days of Payment Confirmation.
- Delivery: The time within which the seller / artisan or the Company (if the seller is availing
ARTNWEAVES Logistics services) is required to ensure Delivery of the items to the buyer shall
be calculated from the time the seller/ artisan /Company enters the Dispatch Details on the
Website i.e. within 15 days from entering the Dispatch Details for delivery within India and within
30 days from entering the Dispatch Details for delivery outside India or such other timeline as
may have been agreed upon between the buyer and seller / artisan and intimated on the
- Delivery confirmation: You shall immediately notify the Website upon Delivery or non Delivery
within the prescribed time period. If you fail to provide such notification/ confirmation of receipt
or non-receipt of an item within  days of expiry of the Delivery time prescribed in the above
clause, it shall be construed as a deemed Delivery in respect of that Transaction and the
Transaction Price shall not be refunded.
Refund: You shall be entitled to claim a refund of the Transaction Price (as your sole and
exclusive remedy) within  days of expiry of the Delivery time (including any extension
thereof) if you do not receive the Delivery within the time period agreed in the Transaction or
within the time period prescribed herein, whichever is earlier. In the event you do not raise a
refund claim using the Website within the prescribed time you shall be ineligible for a refund.
If you fail to receive an item shipped to you on account of providing inadequate or inaccurate
shipping address or your non-availability at the address provided or failure to make requisite
payment at the time of delivery, the Transaction will be cancelled and the item will be returned
to the seller and the Company and the seller / artisan will be entitled to recover reasonable
compensation for services provided and costs incurred for shipping, handling, couriering,
processing your order and any other services provided to you.
In cases where the buyer has received Delivery of the item within the stipulated time but the
item is not as described in the listing, the buyer is entitled to claim a refund for the entire
Transaction Price paid within  days from the expiry of the Delivery time. If such refund claim is
raised by the buyer, the seller / artisan has the option to disagree to the same, in which case the
Company may put the refund claim on hold for checks and verifications. The Company may
contact the Users for the purposes of verification. As a result of such verification, the refund
claim may either be accepted or rejected by the Company in its sole discretion which shall not
be disputed by the Users. If the refund claim is accepted then the Transaction Price will be
refunded to the buyer. These are handmade / hand crafted products hence the Buyer agrees to
take note that there would be a 10 to 15 % variance in the design, color etc as the same is re
created based on the order placed.
All payments for refund of the Transaction Price shall be as follows and in accordance with the
provisions contained herein and applicable laws in India, particularly the directions issued by the
Reserve Bank of India from time to time for opening and operation of accounts and settlement
of payments for electronic payment transactions involving intermediaries dated 24 November
- Refunds shall only be made in Indian Rupees and shall be equivalent to the Transaction Price
received. Buyer shall bear any foreign exchange conversion risk, loss, charges or fees, if any.
- For electronics payments, refund shall be made through the ARTNWEAVES Facility using
NEFT / RTGS or any other online banking / electronic funds transfer system approved by
Reserve Bank India.
- Refund shall be subject to the buyer complying with the provisions of the User Agreement and
the rules and polices made hereunder and the Company shall have recourse to such refund in
case of any misuse by buyer.
- Arrangement with the Issuing Bank: All Transactions conducted on the Website for which
Valid Cards and Valid Bank Accounts are used for remittance of payment for Transactions on
the ARTNWEAVES Facility will also be governed by the terms and conditions agreed to
between the buyer and the respective Issuing Bank and payment instrument issuing company
and you shall not violate any such terms and conditions. You agree to indemnify and hold
harmless the Company and its service providers against any direct or indirect liability that may
arise on account of such violation. All online bank transfers from Valid Bank Accounts are
processed using the gateway provided by the respective Issuing Bank which support the
ARTNWEAVES Facility to provide these services to the Users.
- Octroi and other local levies: Delivery of items to buyers located in places where octroi or
other local taxes and levies are charged will be liable to pay the same to the courier company
even though the listing mentioned no such Octroi, taxes or levy.